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Frequently asked questions
We supply goods on a business to business (B2B) basis only, so consumer cancellation rights do not apply. If you wish to return goods, please contact us before sending anything back.
Returns may be accepted at our discretion, must be unused and in their original packaging, and may be subject to a restocking charge. Special order and made-to-order items cannot usually be returned. Faulty or incorrectly supplied goods will, of course, be replaced or refunded in accordance with your statutory rights. For machines, a repair will always be the first option as dictated by the individual manufacturer.
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